Customer Relationship Manager

Healthcare; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading service provider in the UK is looking for a Customer Account Manager to effectively manage a portfolio of accounts, ensuring customer retention and satisfaction. The role requires strong analytical and collaboration skills. Candidates will benefit from a full-time position offering a salary between £35,000 and £45,000, along with perks including a company car and private medical insurance.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Company Car

Life Assurance

Private Medical

Qualifications

• Ability to listen to and influence team members.
• Good attention to detail and analytical skills.
• Strong collaboration and influencing skills.

Responsibilities

• Manage a portfolio of accounts with a focus on customer retention.
• Analyze lost business and implement necessary actions.
• Forecast customer metrics and track trends.

Skills

Business Development

Sales Experience

Loyalty Marketing

Portfolio Management

Relationship Management

Customer relationship management

Job description

About a career with Elis

Elis is an international multi service provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future : connecting us our clients and our planet.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business / complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities.
• Ensure the Companys growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and / or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departments and sites.
• Drivers license.

Whats on offer

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Employment Type

Full‑Time

Experience

years

Vacancy

1

Salary

Years 35 000 – 45 000

Key Skills

• Business Development
• Sales Experience
• Loyalty Marketing
• Portfolio Management
• Wealth Management
• Financial Services
• Algebra
• Territory Management
• Banking
• Relationship Management
• Customer relationship management
• Geometry