Customer Care Advisor jobs in Grã-Bretanha

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

Ready to Shake Up the Hotel World?

Forget boring sales jobs. We're on a mission to help hotel owners ditch the admin headaches and get back to doing what they love – being great hosts. That’s where you come in.

As a Sales Executive at SiteMinder, you'll be a hero to small and medium-sized hoteliers. You'll connect with them, understand their challenges, and show them how our game-changing tech can transform their business, boost their revenue, and simplify their lives. You're not just selling software; you're selling a solution you can believe in.

Worried about being thrown in the deep end? Don't be.

We invest in you, big time. You'll kick things off with a month-long training and onboarding program that will make you an expert on our products and the industry. From day one, you'll have a dedicated sales coach, a buddy, and a team leader in your corner, all cheering you on and helping you smash your goals.

Your Mission!

• Become a Deal Hunter: Uncover new opportunities and show our existing customers some love with killer upsells.

• Smash Your Targets: Drive sales from start to finish and celebrate the wins with the team.

• Wow & Win: Craft proposals that impress and negotiate contracts where everyone walks away happy.

• Keep it Clean: Maintain your pipeline in our CRM (a tidy pipeline is a happy pipeline!).

• Be the Voice: Channel client feedback straight to our product gurus to make our tech even better.

What we need from you:

• Software-as-a-Service (SaaS) sales experience would be brilliant but a passion to sell is the key to this role.

• Fluent in English (written and spoken)

• A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills

• Strong verbal skills to communicate professionally with customers, in writing and over the phone

• Self-motivation and resilience to show up each day and give your best

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey

• Hybrid working model (3 days per week at our London Hammersmith office)

• Mental health and well-being initiatives

• Generous parental (including secondary) leave policy

• Paid birthday, study and volunteering leave every year

• Sponsored social clubs, team events, and celebrations

• Employee Resource Groups (ERG) to help you connect and get involved

• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.