Branch Banking Customer Experience Specialist

HSBC Group; Llangefni; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Llangefni is searching for a full-time customer service representative. This role involves providing exceptional face-to-face service and educating customers on banking options. The ideal candidate demonstrates outstanding communication skills and a keen attention to detail, thriving in a fast-paced branch environment. Starting salary is £24,000 plus benefits including discretionary bonuses and annual leave. Training will be provided in-house, and diversity is a key commitment of the organization.

Benefits

Over six weeks holiday

Access to employee discounts

BUPA Healthcare Life Assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Demonstrate excellent communication skills to connect with customers.
• Maintain a high degree of accuracy in processing transactions.
• Possess the ability to work in a fast-paced environment.

Responsibilities

• Provide face-to-face customer service in a busy branch.
• Educate customers about self-service devices.
• Collaborate with branch team to improve workflows.

Skills

Excellent communication skills

Attention to detail

Customer service

Problem-solving

Job description

A leading financial institution in Llangefni is searching for a full-time customer service representative. This role involves providing exceptional face-to-face service and educating customers on banking options. The ideal candidate demonstrates outstanding communication skills and a keen attention to detail, thriving in a fast-paced branch environment. Starting salary is £24,000 plus benefits including discretionary bonuses and annual leave. Training will be provided in-house, and diversity is a key commitment of the organization.