Customer Care Advisor jobs in Grande-Bretagne

As a Sales & Trading Executive, you’ll play a key role in shaping the customer experience, from managing orders and returns with care to identifying ways to streamline processes that make things easier and faster. You’ll build meaningful relationships with new and existing customers, acting as a trusted partner to help solve problems and uncover opportunities that drive both satisfaction and revenue. This is your chance to make a real impact in a fast-paced, customer-focused environment.

What you’ll be doing

• Owning the customer journey

• Checking product availability and securing the best pricing for every deal.

• Delivering high-quality support that builds trust and keeps customers coming back.

• Creating clear, competitive quotes that align with company guidelines.

• Following up on leads, exchanges, and loans to turn opportunities into sales.

• Keeping internal teams and customers in the loop at every step.

• Building strong supplier relationships to ensure product availability and negotiate terms.

• Using our sales systems to track, update, and manage orders in real time.

• Supporting payment processing and helping resolve any billing issues.

• Being the go-to contact for your customers, managing, growing, and nurturing their accounts.

• Driving results by working towards team and personal sales targets.

• Customer-first mindset

• Clear communicator and confident negotiator

• Natural problem-solver

• Team player

• Meticulous attention to detail: You pride yourself on accuracy, from quotes and orders to customer follow-ups.

• Aviation and aerospace knowledge and experience

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare.

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.