Customer Care Advisor jobs in United Kingdom

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role:
We're looking for a Content Manager, B2B Sales who can bring to life the power of Square's platform to acquire new business and retain the businesses that run on Square.

This role will be responsible for creating, evolving, and maintaining the sales collateral library by regularly enhancing it with compelling data and relevant messaging, as well as translating global messaging into regionally relevant narratives. You'll partner closely with sales stakeholders to translate our solutions into audience-relevant messaging and enable our reps to articulate this messaging with impact.

You Will:

• Build foundational sales collateral for all Square Sales and Account Management teams (pitch decks, one pagers, presentation templates, case studies, email outreach drafts, talk tracks) that demonstrates how Square's solutions solve business needs.
• Exercise exceptional storytelling and editorial skills with a proven ability to craft compelling, persuasive, and easily digestible B2B narratives that resonate with target audiences and drive action.
• Tailor messaging to the nuances of the UK & European markets, including payment regulations, industry trends, and regional seller needs.
• Turn insights into action, developing messaging that is backed by both qualitative and quantitative proof points, that deeply resonate with industry decision makers.
• Maintain sales content on a quarterly basis to ensure metrics and claims are up to date based on earnings results , market trends and competitive intel.
• Collaborate closely with UK & EU-based Sales and Marketing stakeholders to proactively gather product, data, and campaign information and masterfully package it into merchant-focused messaging.

You have:

• Minimum 5 years of experience supporting sales or account management teams with sales collateral in a FinTech, SaaS, or RestaurantTech business.

• Experience building high-quality content without dedicated design support.
• Fluency in English and either French or Spanish required.
• Familiarity with UK & EU regulatory and market standards preferred.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us at privacy@block.xyz with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.