Regional Service Manager

Oyster Recruitment Ltd; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Regional Service Manager in Worcester to lead a team of skilled engineers in ensuring exceptional service delivery. This role involves mentoring, continuous improvement in operations, and collaborating with key stakeholders. The successful candidate will enjoy a performance bonus, a company car, and comprehensive health benefits. This is a unique chance to shape a high-performing service team and make a significant impact on service delivery.

Benefits

Performance bonus of 10%

Company car, phone and laptop

25 days holiday + bank holidays

Pension and life insurance

Private health and dental coverage

Qualifications

• Proven experience managing a team of technical field engineers.
• Excellent communication and stakeholder management abilities.
• Full driving licence and ability to travel.

Responsibilities

• Lead and mentor a team of 10+ field service engineers.
• Drive continuous improvement in service delivery and efficiency.
• Collaborate with commercial teams to identify new opportunities.

Skills

Leadership

Change management

Technical background

Communication

Data analysis

Job description

Are you an experienced service leader with a passion for driving excellence in field operations?

Our client, an award-winning, rapidly growing company is looking for a Regional Service Manager. This is a fantastic opportunity to lead and inspire a team of skilled engineers across a defined UK region, working closely with customer support, commercial teams and senior management to ensure service exceptional service delivery, operational efficiency and opportunities for growth are maximised.

Key Responsibilities:

• Lead and mentor a team of 10+ field service engineers
• Drive continuous improvement in service delivery and efficiency
• Develop your team through training and performance management
• Ensure service level agreements (SLAs) are consistently met
• Build strong relationships with high-profile clients
• Collaborate with commercial teams to identify new opportunities
• Support international distributors with technical and commercial guidance

Who They're Looking For:

• A technical background
• Proven experience managing a team of technical field engineers
• Strong leadership, coaching and change management skills
• Excellent communication and stakeholder management abilities
• Proficient with digital tools and data analysis
• Full driving licence and ability to travel
• A successful track record in a field service management role - desirable

What's on Offer:

• Performance bonus of 10% (with potential to earn more)
• Company car, phone and laptop
• 25 days holiday + bank holidays, rising to 28 with service
• Pension and life insurance
• Private health and dental coverage

This is a fantastic opportunity for an experienced Regional Service Manager to take ownership of a high-performing service team, shape processes and make a real impact on service delivery.

If you're a hands-on leader who thrives on building teams, improving operations and delivering outstanding results, this is the role for you! Apply now