Customer Account Manager

Chase Taylor Recruitment Ltd; Thornhills; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Sales & Operations Manager in Thornhills, England. The role involves driving sales, managing client relationships, and ensuring smooth operational processes. The ideal candidate should be organised, proactive, and able to thrive in a dynamic environment. This position offers an exciting opportunity for a motivated individual to contribute to a growing business. Competitive benefits may be provided.

Qualifications

• Ability to make timely and effective decisions.
• Strong problem-solving skills and independent thinking.
• Excellent verbal and written communication skills.

Responsibilities

• Achieve sales targets by maintaining client relationships.
• Ensure a seamless customer experience with repeat business.
• Analyze customer database for new opportunities.
• Create and develop new business opportunities.
• Manage order processing and quote preparation.

Skills

Excellent decision-making abilities

Independent problem-solving skills

Strong time-management skills

Excellent verbal communication

Excellent written communication

Proficient computer knowledge

Excellent product knowledge

Motivated and target-driven

Knowledge of window design software

Job description

Chase Taylor Recruitment are recruiting on behalf of our client for an experienced Sales & Operations Manager. This is an exciting opportunity for a motivated and target‑driven professional to join a growing business in a key management role. The successful candidate will be responsible for driving sales, maintaining excellent client relationships, and ensuring smooth operational processes. If you are organised, proactive, and enjoy a role where no two days are the same, this could be the perfect position for you.

Key Responsibilities

• Achieve minimum targets through establishing and maintaining relationships with assigned clients.
• Ensure a faultless customer experience and achieve consistent repeat business.
• Analyse the customer database to identify opportunities with existing or lapsed clients.
• Create and develop new business opportunities, using creativity and initiative to secure new clients.
• Ensure accuracy in all processes, guaranteeing orders are correct first time, every time.
• Manage relationships between customers, schedulers, and managers effectively.
• Handle quote preparation and order processing.
• Identify current and future critical areas within the assigned client database.
• Inform and expedite critical data to relevant teams.
• Maintain a motivated, positive attitude and lead by example.
• Monitor performance standards, analyse trends, and act to improve results.
• Input, review, and maintain daily, weekly, and monthly data accurately.
• Prepare reports detailing achievements and deviations from goals and targets.
• Respond to incoming sales calls promptly.
• Carry out any other reasonable management requests as required.

Experience, Skills & Knowledge Required

• Excellent and timely decision‑making abilities.
• Independent problem‑solving skills.
• Strong time‑management and organisational skills.
• Excellent verbal and written communication.
• Proficient computer knowledge and aptitude.
• Excellent product knowledge.
• Motivated and target‑driven.
• Knowledge of window design software (e.g., First Degree Window Designer, Business Micros) is advantageous but not essential.