Customer Care Advisor jobs in United Kingdom

Job Description

Summary and purpose of position: To support operatives ensuring the receipt and preparation of items for the HPC build, quality checking items before dispatching to ensure safe and compliant storage and carriage to site. We have several positions across the Bridgwater operation based within our J24 Asset Warehouse team, MLC Warehouse and a project team currently focusing on the integration of stock between systems; Turnkey.

About Us: Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. With over 20,000 colleagues across more than 200 sites and an 8,500 strong fleet of vehicles, we put our customers at the heart of everything we do. We are “Great people delivering sustainable supply chain value”.

The opportunity will playing a crucial role in being a part of our EDF contract, which supports the warehousing solutions for the HPC Nuclear Build (Hinkley Point C) in Bridgwater. The first in a new generation of nuclear power stations in the UK providing low carbon electricity for around six million homes.

• Pay: £15.54ph, overtime & unsociable premiums.
• Monday - Friday, 06:00-18:00
• 23 days holiday + Bank holidays
• Retail Discounts – supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
• Extensive training opportunities with funded accredited courses
• Friends and Family Apprenticeships – Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!
• Cycle 2 Work Scheme
• Holiday Trading
• Healthcare Cash plan
• Dental Cash plan
• Pension Accident Insurance
• Payroll Giving
• Eye Care Vouchers
• Online GP Access
• Hospital Plan
• Death in Service Benefit
• Retirement Courses
• 50% discount on RAC cover Discounted Gym Memberships
• Extended Employee Assistance Programme including free financial and legal advice

• Lead a team of Multitask Operatives effectively, to deliver daily warehouse operations, including Inbound/Outbound activity, Inventory Management and order fulfilment
• Distribute workload between the Operatives for effective output
• Be an active presence in the warehouse and lead by example with a safety-first approach
• Support Multitask Operatives with their duties and responsibilities where required
• Performance management of the team; End of Year, Mid-Year reviews, Return to Works,
• Collaborate with multiple departments to ensure seamless operations and resolve issues as they arise.
• Develop and implement strategies to improve warehouse efficiency, productivity and safety
• Take an active role in H&S, continuously reviewing SSOW and SOPs to ensure they are up to date and accurate.

• Basic MS skills
• Previous warehouse experience is desirable
• Ability to motivate and manage a team of Multitask Operatives, fostering a safe work environment and maximising productivity
• Willingness to undertake training to cover various safety roles (i.e. Fire Marshall, Incident Controller)
• Superb communicator, target driven and highly motivated
• MHE experience desirable
• Driving license desirable
• CITB Operatives or equivalent

Our people are our most important asset and as such we are constantly expanding our capability programs to provide you with opportunities to build and extend your professional skills and career opportunities. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.

We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported, and valued, whilst feeling they can be their whole selves within our workplaces. We are proud our colleagues represent us and our successes.

Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future potential talent joining us. Find out more: Wincanton champions a diverse workforce