Customer Care Advisor jobs in Canada

We are looking for a Key Account Manager to join our team and help us strengthen client relationships, deliver fantastic programmes, and support the evolution of our platform. This is a critical role in ensuring our clients maximize value from our solutions while helping M2030 grow and innovate.

• Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value.
• Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services.
• Commercial strategy: Develop engagement plans per account to drive revenue growth and client engagement.
• Turn existing clients into strong advocates to win business with their industry peers.
• Support Sales Team with RFPs and bids to win new clients.
• Work in partnership with the Marketing team to ensure programme evidence, client case studies and success stories are used to leverage future growth.
• Deliver Exceptional Account Management & Client Success: Own client relationships, act as the primary point of contact for key accounts, ensuring long-term success.
• Understand client needs: Deeply understand each client's sustainability goals, business priorities, and challenges.
• Ensure platform adoption: Drive engagement with M2030's Data-as-a-Service (DaaS) platform, ensuring clients maximize its value.
• Provide strategic guidance: Advise clients on best practices in supply chain sustainability and emissions reduction.
• Monitor metrics: Track and report on client performance, proactively addressing challenges.
• Lead client reviews: Conduct regular business reviews to assess progress and identify areas for improvement.
• Foster Expertise: Become a go-to expert on sustainability trends, supply chain decarbonization, and data-driven insights.
• Facilitate peer collaboration: Support convening clients to share best practices, build alignment and drive innovation.
• Represent M2030 externally: Speak at procurement and supplier webinars and events, develop industry partnerships to build a network of relationships.
• Produce high quality insightful reports showing key industry trends to assist clients to make data-driven decisions.
• Support Internal Growth & Efficiency: Bring the market voice into M2030, gather and analyze client feedback to inform product development; contribute to product strategy; identify ways to streamline account management processes and improve efficiency.

• 5+ years of experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries.
• Experience working in a technology business.
• Proven ability to drive revenue through renewals and upselling.
• Strategic thinker, able to analyze complex business challenges and develop solutions.
• Excellent stakeholder management, with experience influencing senior executives and decision-makers.
• Passion for sustainability, with a strong understanding of supply chain decarbonization.
• Experience using CRM systems and data analysis tools.
• Outstanding communication skills, both written and verbal.
• Ability to work well in an international and multi-cultural environment.
• Excel literacy and confidence with building client reports and telling stories from data.

• Long service award of annual leave.
• Option to purchase 5 days additional leave per annum.
• Personal Development budget.
• Tea, coffee, weekly fruit and snacks in the office.
• Company socials (a mix of remote and in-person).
• Flexible hybrid working.
• Health Cash Plan.
• Wellbeing support.
• Life Assurance.
• Company sick pay.

Manufacture 2030 is a purpose-led software company on a mission to bring major corporations and their supply chain partners together to turn their bold carbon commitments into reality, creating a more sustainable future by 2030. Our cloud-based platform helps corporations and their suppliers to measure, manage and reduce carbon emissions and other environmental impacts.