Seasonal Visitor Experience Host (Ticketing & Sales)

The Royal Collection Trust; City of Westminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious heritage organization in the United Kingdom is seeking passionate individuals for ticket sales roles at Buckingham Palace. Team members will process sales, provide exceptional customer service, and educate visitors about the royal residence's history. With an hourly rate of £14.80 and benefits like complimentary lunch and discounts, this opportunity is ideal for those who thrive in a team-oriented environment. Training will be provided before the public opening, ensuring preparedness and support.

Benefits

Hourly rate of £14.80

Complimentary lunch during your shift

Full training provided

Tickets to Royal Collection Trust sites

20% discount in Royal Collection Trust shops

Qualifications

• Passionate about delivering outstanding customer service.
• Thrive in team-oriented environments.
• Excel in clear and effective communication.

Responsibilities

• Process ticket sales and answer customer queries efficiently.
• Use computer systems to manage bookings and visitor information.
• Upsell souvenir items and gift aid donations.
• Greet customers and provide product advice.
• Help the team reach sales targets while ensuring excellent service.
• Replenish shop stock and maintain visual displays.
• Welcome visitors and provide historical information about the site.
• Ensure visitor and site safety.

Skills

Customer service excellence

Effective communication

Team collaboration

Job description

A prestigious heritage organization in the United Kingdom is seeking passionate individuals for ticket sales roles at Buckingham Palace. Team members will process sales, provide exceptional customer service, and educate visitors about the royal residence's history. With an hourly rate of £14.80 and benefits like complimentary lunch and discounts, this opportunity is ideal for those who thrive in a team-oriented environment. Training will be provided before the public opening, ensuring preparedness and support.