Relationship Manager - FI Coverage, VP or Director

ING; City of Westminster; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading global financial institution is seeking an experienced professional to manage strategic relationships with key financial institution clients in the UK. Responsibilities include leading client coverage, driving origination across various financial products, and ensuring compliance with internal standards. The ideal candidate should have at least 5-9 years of experience in banking, strong communication skills, and a university degree. This role offers an opportunity to contribute to a culture that values innovation and talent development.

Qualifications

• Minimum 5–9 years in financial institutions coverage or related banking roles.
• Proven track record in managing complex client relationships and executing multi-product transactions.

Responsibilities

• Lead and grow strategic relationships with priority FI clients.
• Drive origination across Lending, Transaction Services, Financial Markets, and Advisory.
• Contribute to sector strategy including private markets initiatives.
• Ensure adherence to ING's risk appetite and compliance standards.

Skills

Client relationship management

Strategic thinking

Communication skills

Stakeholder management

Cross-functional leadership

Education

University degree

Postgraduate qualifications (e.g. CFA, MBA)

Job description

Record and knowledge of NBFI client base. Personal competencies: strategic thinker with strong commercial judgement and client focus. Excellent communication and stakeholder management skills. Ability to lead cross‑functional teams and mentor junior colleagues. High level of integrity, ownership, and commitment to ING's Orange Code behaviours.

Responsibilities

• Client Relationship Management: Lead and grow strategic relationships with priority FI clients, acting as primary coverage banker. Develop and execute client strategies, annual relationship plans, and origination pipelines. Represent ING in senior client interactions, including C‑suite engagements and strategic reviews.
• Origination & Execution: Drive origination across Lending, Transaction Services, Financial Markets, and Advisory. Lead deal teams through credit processes, commercial green‑light committees, and execution phases. Identify cross‑sell opportunities and coordinate with product specialists and global offices.
• Strategic Contribution: Contribute to sector strategy, including private markets initiatives, ESG integration, and RWA optimisation. Support internal governance development, pipeline management (e.g. Salesforce), and sector‑wide collaboration. Mentor junior bankers and contribute to talent development and organisational health initiatives.
• Risk & Compliance: Ensure adherence to ING's risk appetite and compliance standards. Oversee KYC and CDD processes for managed clients, ensuring timely and accurate completion.

Company Culture & Values

ING’s purpose is “Empowering people to stay a step ahead in life and in business”. We champion self‑reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours (you take it on and make it happen; you help others to be successful; you are always a step ahead). We encourage a proper work/life balance and promote diversity as fundamental to our success.

Department Overview

The Financial Institutions team manages ING’s relationships with key financial institution clients globally. As a multi‑product coverage unit, we are fully integrated with product, risk, and network teams to deliver strategic, solution‑driven origination and execution across the full suite of ING’s capabilities. This role sits within the UK Financial Institutions team, part of ING’s sector coverage organisation, and focuses on banks, insurers, and non‑bank financial institutions headquartered in the UK.

Candidate Profile

Qualification / Education

• Essential: University degree required.
• Desirable: Postgraduate qualifications (e.g. CFA, MBA).

Experience / Knowledge

• Essential: Minimum 5–9 years in financial institutions coverage or related banking roles. Proven track record in managing complex client relationships and executing multi‑product transactions.
• Desirable: Experience across Lending, Transaction Services, Financial Markets, and Advisory products.

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