Small Business Account Manager

Ringcentral, Inc.; City of Westminster; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading global communications company is seeking a Small Business Account Manager to handle and grow a portfolio of over 200 existing accounts. This inside sales role involves leveraging B2B sales skills to develop customer relationships and identify upsell opportunities within our client base. The ideal candidate will possess 1-3 years of B2B sales experience, strong customer service skills, and a proactive approach to problem-solving. RingCentral offers a comprehensive benefits package and the flexibility to work in hybrid or remote setups.

Benefits

Comprehensive medical, dental, and life insurance

Pension

Paid time off

Wellness programs

Employee Assistance Program

Free legal services

Qualifications

• 1-3 years of B2B sales experience in the tech sector.
• Demonstrated success in maintaining a customer base and upselling services.
• Excellent customer service skills for remote support.

Responsibilities

• Become the expert on RingCentral's services.
• Align with channel partners to maximize revenue growth.
• Innovate ways to sell services in small business markets.

Skills

B2B sales experience

Customer service orientation

Sales record of exceeding quotas

Strong initiative and creativity

Ability to make recommendations based on needs

Experience in working with channel partners

Job description

RingCentral Small Business Account Manager

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We are currently looking for a Small Business Account Manager to proactively manage a list of RingCentral's premier existing customers acquired through direct & channel partners and tasked with cultivating and saturating business within these accounts. With ownership of 200+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs. This position is an inside sales / account management role and will be worked from our office in London.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us: we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI‑powered adjacencies. We invest more than $250 million annually to ensure our AI‑enabled technology and platforms meet or exceed the needs of our customers.

Responsibilities

• You'll become the resident expert on the RingCentral services including UCaaS and CCasS solutions
• Develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes.
• Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives to small business markets.
• Align with our channel partners to leverage the unique relationships they have with their customers to maximize revenue growth and minimize churn.

Qualifications

• 1‑3 years of B2B sales experience, preferably in the technology sector.
• Demonstrated sales record of meeting and exceeding sales quotas.
• Success in maintaining existing customer base, cultivating new business, upselling services / products.
• Ability to explore and make recommendations to customers based on customer needs.
• Excellent customer service orientation, face‑to‑face and on the phone to support remote users.
• Strong initiative and creativity applied through technology.
• Vibrant and energetic attitude, willingness to perform and get things done.
• Experience working in the channel a plus.

Benefits

• Comprehensive medical, dental, and life insurance
• Pension
• ESPP / KEEB
• Paid time off and paid sick leave
• Paid maternity, paternity & parental leave
• Wellness programs including 1 : 1 coaching and meditation guidance with TaskHuman and HeadSpace
• Employee Assistance Program (EAP) with counseling sessions available 24 / 7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral’s work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. RingCentral offers on‑site, remote and hybrid work options optimized for the ways we work and live now.