Guest Experience Host — Front Desk & Member Services

Freedom Leisure; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A charitable leisure trust is seeking an enthusiastic Receptionist to provide excellent customer service and support a friendly front-of-house team. The role involves welcoming visitors, handling enquiries and bookings, and maintaining a tidy reception area. Ideal candidates should have a passion for customer service, be comfortable with cash handling, and thrive in a busy environment. This position offers flexible working hours, training opportunities, and potential for career growth in a rewarding role helping communities live healthier, happier lives.

Benefits

Flexible working hours

Training and development provided

Paid annual leave

Discounted Staff Membership

Qualifications

• Previous experience in a customer-facing role preferred.
• Able to operate till systems effectively.
• Passionate about delivering excellent customer experiences.

Responsibilities

• Welcome visitors warmly and professionally.
• Handle customer enquiries and bookings across multiple platforms.
• Maintain a tidy and inviting reception area.
• Support team activities and events at the centre.

Skills

Customer service

Multitasking

Team player

Cash handling

Communication

Job description

A charitable leisure trust is seeking an enthusiastic Receptionist to provide excellent customer service and support a friendly front-of-house team. The role involves welcoming visitors, handling enquiries and bookings, and maintaining a tidy reception area. Ideal candidates should have a passion for customer service, be comfortable with cash handling, and thrive in a busy environment. This position offers flexible working hours, training opportunities, and potential for career growth in a rewarding role helping communities live healthier, happier lives.