Industrial Membership - Accounts Manager

TWI Ltd; Hartford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading membership organization in the UK is seeking a proactive Member Engagement Programme Coordinator responsible for managing a portfolio of small accounts, delivering tailored webinars, and driving retention initiatives. The ideal candidate should have excellent communication skills, be results-driven, and demonstrate a strong ability to collaborate with teams. With a competitive salary and multiple benefits, this full-time role offers a chance to enhance membership value within the industrial sector.

Benefits

Competitive salary

Share-in-success bonus scheme

Generous pension scheme

Qualifications

• Experience in account management to strengthen relationships with small accounts.
• Ability to develop and deliver engaging webinars and events.
• Skills in performance monitoring, reporting, and analysis.

Responsibilities

• Manage relationships with up to 300 small accounts.
• Develop a monthly webinar series tailored to small accounts.
• Target a reduction in membership resignations.

Skills

Proactive attitude

Results-driven

Strong communication

Team collaboration

Job description

Member Engagement Programme

We are seeking a proactive and results-driven individual to deliver a Membership Engagement Programme for small accounts. The role will oversee and manage a portfolio of up to 300 accounts with the aim to provide enhanced Member value amongst this business segment. This role is critical to maintaining and enhancing the value of membership within a vital segment of our Industrial Membership portfolio.

Responsibilities

• Account Management: Maintain and strengthen relationships with small accounts through regular phone calls, targeted email campaigns, and consistent communication. This can also include visits to Members, as well as organising inward visits to TWI.
• Webinar & Event Coordination: Develop and deliver a monthly webinar series tailored to the needs of small accounts. Organise quarterly or half-yearly regional networking events to foster community and engagement among members.
• Retention & Growth: Target a 30% reduction in membership resignations within this segment of Membership.
• Drive additional revenue: oversee the development of Single Client Project initiatives, aiming to generate additional revenue across the membership segment.
• Collaboration: Work closely with the TWI teams, to align strategies and share resources for optimal member engagement and retention.
• Reporting & Analysis: Monitor account performance, track engagement metrics, and report on key performance indicators. Identify trends and opportunities for enhancing member value and driving additional revenue.

About the Company

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

Core Values

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers

Benefits

We offer a competitive salary, share‑in‑success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary)), holiday (20 days + 5 Corporate days + 8 bank holiday's), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

Working Hours

Working hours: 36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part‑time and hybrid working available in some roles.

EEO Statement & Diversity

Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent. Inclusion: We recognise that it's the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI. Disability Confident Scheme: We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.