Customer Care Advisor jobs in Grã-Bretanha

Consumer Relations Representative

Location: Marlborough, MA 01752

Pay Rate: $18/hour

Duration: 6+ months, with potential to extend or convert to permanent (many temps stay for years)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Start Date: October 13

• Answer 40–60 inbound calls daily; average handle time ~8 minutes
• Troubleshoot consumer products (including Bluetooth, app, and Wi-Fi connected devices)
• Assist with warranty replacements, sales orders, and product specifications
• Accurately log all consumer interactions into Oracle (transitioning to a new CRM)
• Manage personally identifiable information responsibly
• Escalate and follow up on cases as needed
• Meet department KPIs (adherence, call quality, NPS, etc.)
• Demonstrate professionalism, empathy, and strong brand representation

• Experience: 1–2 years in a call center (or other phone-heavy role)
• Education: High school diploma or equivalent required
• Strong customer service and troubleshooting skills
• Familiarity with Bluetooth, app, or Wi-Fi connectivity devices
• Solid computer skills – multitasking across multiple screens and systems
• Excellent verbal and written communication skills
• Dependable with excellent attendance and reliability
• Ability to sit for extended periods in an office environment

• Training: 2–3 weeks (no time off approved during training)
• Onsite Requirement: Fully onsite for 3–6 months before hybrid eligibility
• Hybrid Eligibility: Based on meeting KPIs for 3+ consecutive months (includes adherence, call quality, reliability, engagement, and independence)

• Typing test required
• Reference checks will be conducted
• Background check & drug screen (THC not disqualifying)

• Opportunity to work with trusted consumer brands
• Gain valuable customer service and technical support experience
• Temp-to-perm pathway with long-term career growth opportunities
• Team-oriented environment with structured training and coaching

Company Description: Connexion Systems & Engineering is a full-service staffing firm committed to providing best-in-class staffing services to clients and job seekers alike. We strive for excellence in staffing, job placement, and recruiting while treating clients, employees, and candidates with professionalism and respect.