Customer Care Assistant

McDonald’s; Highweek; On-site; GBP 40,000 - 60,000; Part time

Job summary

A popular fast food restaurant in England is seeking a Customer Care Assistant to welcome guests and create a friendly environment. Your responsibilities include delivering high standards of service and cleanliness, supporting overall wellbeing with available resources, and adhering to safety procedures. This role offers flexibility in shifts and various employee benefits. Suitable candidates should have strong communication skills and a customer-oriented approach.

Benefits

Holiday pay

Meal allowance

Employee discounts

Premium shift allowance

Higher than national minimum wage

Sick pay

Qualifications

• Friendly demeanor and ability to welcome guests.
• Ability to deliver high standards of quality and service.
• Willingness to follow workplace safety and hygiene procedures.

Responsibilities

• Welcome guests and create a friendly environment.
• Deliver high standards of quality, service, and cleanliness.
• Support overall wellbeing with counselling and mental health resources.

Skills

Effective communication

Attention to detail

Customer service orientation

Teamwork

Job description

Job Overview

As a Customer Care Assistant, you will be the friendly face who welcomes our customers to our restaurant. Working predominantly in the dining area, you will be responsible for exceeding hospitality expectations, by making it special for all of our guests. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. You will need to complete tasks and activities in line with training, company guidelines and management direction and follow all workplace safety, security and food hygiene procedures. Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Responsibilities

• Welcome guests and create a friendly environment.
• Deliver high standards of quality, service and cleanliness.
• Follow training, company guidelines, management direction and all safety, security and food hygiene procedures.
• Support overall wellbeing with available counselling, mental health support, life management, medical guidance and helpful resources.
• Maintain high energy levels while working efficiently and productively.
• Communicate effectively through attentive listening, face‑to‑face verbal communication and eye contact.

Interview Process

The interview is an absolutely vital part of our hiring process. It involves questions around values and attitudes and allows the interviewee to show why they are the right person for the job. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

Career Prospects

Our employees tend to stick around. Partly because it is a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens.

We have been recognised as a leading employer, offering award‑winning learning, nationally recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well‑proven career path.

Benefits

• Holiday pay
• Service awards
• Meal allowance
• Employee discounts from top high street and online brands
• Premium shift allowance
• Higher than national minimum wage for hourly workers
• Holiday and sick pay

Shift Information

Our restaurant hours range from location to location, but over half of our restaurants are open 24 hours a day. We schedule most shifts to suit you, but also take working time legislation and our business needs into account. If you work overnights, between midnight and 5am, you will earn extra pay.

Uniform

We provide a uniform, so you don’t have to worry about what to wear to work.

Sustainability

We are working hard to take the necessary steps towards a more sustainable business and future. In 2021 we launched our first net‑zero restaurant.

Administration & Eligibility

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You'll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.