Client Services Manager - Hybrid Care & Onboarding Lead

LONDON CARE LIMITED; Romford; Hybrid; GBP 28,000 - 45,000; Full time

Job summary

A leading care service provider in Romford is seeking a dedicated Client Services Manager. This role involves overseeing the client journey from initial enquiry to ongoing reviews, ensuring compliance with CQC requirements. Candidates must have a Level 3 Health and Social Care qualification, experience in a similar role, and strong communication skills. The position offers a salary range of £28,000 to £45,000, professional development opportunities, and a hybrid work model.

Benefits

Professional development opportunities

Hybrid/flexible working arrangements

Supportive team environment

Qualifications

• Experience in a client services, care coordination, or care management role.
• Desirable training in safeguarding and care management.

Responsibilities

• Lead the full client journey from initial enquiry to ongoing reviews.
• Conduct client assessments and develop personalised care plans.
• Build relationships with clients, families, and referral partners.

Skills

Strong communication skills

Knowledge of CQC regulations

Organisation and relationship-building skills

Ability to manage multiple tasks

Education

Minimum Level 3 Health & Social Care qualification

Level 5 Diploma in Leadership for Health & Social Care

Job description

A leading care service provider in Romford is seeking a dedicated Client Services Manager. This role involves overseeing the client journey from initial enquiry to ongoing reviews, ensuring compliance with CQC requirements. Candidates must have a Level 3 Health and Social Care qualification, experience in a similar role, and strong communication skills. The position offers a salary range of £28,000 to £45,000, professional development opportunities, and a hybrid work model.