Tech-Savvy Customer Support Specialist (Part-Time)

Ee; Jarrow; Hybrid; GBP 13,000 - 14,000; Part time

Job summary

A major telecommunications company in Jarrow is seeking a Customer Service Technical professional to support customers with broadband technology queries. This part-time role offers flexibility and includes a starting salary of £13,379.73, rising after 8 months, along with various incentives and benefits. Ideal candidates are problem solvers with great communication skills. Employees enjoy extensive perks such as online GP access, generous family leave, discounts on products, and opportunities for career growth.

Benefits

Online GP access

Paid carer's leave

Family leave with pay

EE & BT product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required; able to learn and adapt quickly.
• Ability to provide technical assistance and support.
• Skills in communication over the phone.

Responsibilities

• Handle customer queries related to broadband technology over the phone.
• Provide help with router questions and tech-related issues.
• Support customers throughout their troubleshooting journey.

Skills

Problem-solving

Customer service

Calm demeanor

Relationship building

Job description

A major telecommunications company in Jarrow is seeking a Customer Service Technical professional to support customers with broadband technology queries. This part-time role offers flexibility and includes a starting salary of £13,379.73, rising after 8 months, along with various incentives and benefits. Ideal candidates are problem solvers with great communication skills. Employees enjoy extensive perks such as online GP access, generous family leave, discounts on products, and opportunities for career growth.