Luxury Client Advisor – In‑Store & Omni‑Channel

OTB; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion brand is seeking a Customer Advisor for their Concession in Selfridges, London. The successful candidate will provide an excellent in-store experience, develop strong customer relationships, and maintain detailed records of customer activities. Applicants should have 3/4 years of experience in luxury fashion, strong communication skills in English, and a proactive approach. This role requires flexibility, including weekends and holidays, to meet customer needs.

Qualifications

• 3/4 years of experience in the luxury fashion.
• Knowledge of back-of-house processes.
• Proactivity and enthusiasm in a retail setting.

Responsibilities

• Provide excellent in-store customer experience.
• Develop one-on-one relationships with customers.
• Maintain records of key customer account activities.
• Demonstrate brand and product knowledge.
• Achieve sales goals through effective account management.

Skills

Strong communication skills in English

Attention to detail

Customer focused

Time management

Problem solving

Omni-channel retail orientation

Flexible availability

Job description

A luxury fashion brand is seeking a Customer Advisor for their Concession in Selfridges, London. The successful candidate will provide an excellent in-store experience, develop strong customer relationships, and maintain detailed records of customer activities. Applicants should have 3/4 years of experience in luxury fashion, strong communication skills in English, and a proactive approach. This role requires flexibility, including weekends and holidays, to meet customer needs.