Broadband Tech Support Specialist - Networking & Customer Care

Daisy Communications; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading telecom service provider in Sheffield is seeking a Customer Support Specialist. In this role, you'll provide outstanding customer service, addressing technical issues, and upselling services. You'll need experience in handling technical matters, a passion for solving problems, and strong communication skills. With benefits like 25 days holidays and a £500 referral scheme, this role offers a supportive environment where you can thrive.

Benefits

25 days holidays plus bank holidays

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Discounts at over 1,200 retailers

Extra day off for your birthday or wedding

Qualifications

• Ideally 1+ years of experience handling technical issues.
• Enjoy a fun, social, vibrant team environment.
• Flexible problem solver with logical reasoning.
• Understanding of ADSL, Fibre, home networking.
• Excellent empathy with customers.

Responsibilities

• Deliver exceptional customer service beyond expectations.
• Upsell products and services effectively.
• Translate complex information simply for customers.
• Support and configure routers.
• Understand IP Networks and broadband delivery.

Skills

Exceptional customer service skills

Ability to upsell products and services

Basic understanding of telephone and broadband

Problem-solving skills

People skills

Job description

A leading telecom service provider in Sheffield is seeking a Customer Support Specialist. In this role, you'll provide outstanding customer service, addressing technical issues, and upselling services. You'll need experience in handling technical matters, a passion for solving problems, and strong communication skills. With benefits like 25 days holidays and a £500 referral scheme, this role offers a supportive environment where you can thrive.