Customer Care Advisor jobs in United States

Social network you want to login/join with:

Working Hours/Pattern: hours per week, including lates and weekends

Salary: £ to £ per hour + Commission + Excellent Benefits

Here at Swale Leisure Trust, our goal is to encourage active, healthy lifestyles in a safe, warm, clean, friendly, and fun environment. We aim to be the destination of choice for being part of an active community, helping you make MORE of every day. To deliver these services, we need an enthusiastic and customer-focused team, and we are currently recruiting for a Membership Sales Advisor to join us.

In this role, you will help grow the leisure gym membership, swim lesson, and birthday party income. You will interact with customers face-to-face and over the phone to meet daily sales targets and KPIs in line with site performance.

We are eager to find someone who can promote our facilities to the local community and support the growth of our contract.

You will also assist other staff members when required, helping to facilitate a safe, fun, and professional working environment. Benefits include free access to leisure facilities, various discounts, and excellent development opportunities.

Serco manages these facilities daily on behalf of the Trust.

About you

We seek candidates with previous face-to-face customer service experience in a busy environment, including sales experience if possible. You should have good communication and customer care skills, be able to work under pressure with maturity and calmness, handle cash and maintain customer records, and be confident using IT systems and have a good telephone manner.

You should also be proactive, innovative, self-motivated, and target-driven.

If you meet these criteria, please apply today!

Why Serco

A place to make an impact: Working in Leisure allows you to ensure communities receive exceptional service and provide a safe, fun environment for health and social connection.

A place to count on: We support career development through training and progression opportunities within our diverse team.

A place for you: We value pride in work and excellent service for our customers.

What we offer

• Free membership at the Centre plus heavily discounted classes and facilities
• Free safeguarding training and DBS check
• Excellent development and training opportunities
• 6% employer-matched pension contribution
• Up to days annual leave (Pro rata) + Public Holidays
• Life assurance up to 2x base salary
• All Leisure Benefits

Serco/Serco Leisure Operating Limited manages the recruitment process and the Trust’s employees in service delivery. The Trust is committed to equal opportunities. Applicants with additional queries or requiring extra time to apply should contact the Recruitment Team. Employees will undergo a DBS check where appropriate.