Customer Service Advisor

Ee; Chilton Lane; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking a skilled individual for a Payment Support role in Darlington. The ideal candidate will possess strong relationship-building skills and be capable of assisting customers with billing queries. Flexibility is key, as the role offers opportunities for scheduling breaks and occasional home working. With a starting salary of £25,087 rising to £25,684, alongside market-leading benefits such as discounts, paid leave, and access to online healthcare, this position promises a supportive work environment.

Benefits

Access to an online GP

Paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Ability to support customers during difficult times.
• Experience in navigating challenging situations.
• Strong communication skills.

Responsibilities

• Assist customers with billing queries.
• Guide customers who have fallen behind on payments.
• Deliver a personal service in each interaction.

Skills

Resilience from life experiences

Strong relationship building skills

Problem-solving skills

Job description

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus the ability to earn commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£25,087rising to£25,684after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season TicketTravel Loan – Giving you the funds topay for your travelto and from work up front, making a difference where it counts
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?