Tech-Savvy Customer Support Specialist (Part-Time)

Ee; Cramlington; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider is seeking part-time Customer Service Technical Agents in Cramlington. In this role, you will assist customers with broadband-related queries over the phone, providing support for both simple and complex technical issues. The position offers a starting salary of £13,379.73 with increases based on tenure, plus additional benefits including health services and career development opportunities. Flexibility in scheduling is supported, making it suitable for diverse lifestyles.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental

Qualifications

• Naturally helpful and calm temperament.
• Ability to build relationships with customers.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support for various broadband issues.
• Train to improve technical skills as needed.

Skills

Problem solving

Technical aptitude

Customer service

Communication

Job description

A leading telecommunications provider is seeking part-time Customer Service Technical Agents in Cramlington. In this role, you will assist customers with broadband-related queries over the phone, providing support for both simple and complex technical issues. The position offers a starting salary of £13,379.73 with increases based on tenure, plus additional benefits including health services and career development opportunities. Flexibility in scheduling is supported, making it suitable for diverse lifestyles.