Client Partner, Professional Services, UK

Zinier; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider in the UK is looking for a Client Partner to engage with IT and business teams, translating customer needs into technical priorities. The ideal candidate will manage project delivery, oversee go-live, and ensure customer success. You'll leverage strong stakeholder management skills and handle complex enterprise projects, working collaboratively with internal teams to deliver outcomes. This remote-first role requires excellent communication abilities and a passion for technology equity.

Qualifications

• Experience in digital or IT transformation projects.
• Proven ability to manage large complex enterprise projects.
• Experience in Field Service Management (FSM), Telecom or Utilities is a plus.

Responsibilities

• Serve as the chief customer liaison, solving complex problems.
• Drive delivery for large enterprise customers.
• Lead discovery sessions and manage go-live activities.
• Ensure customers realize full platform value post-launch.

Skills

Customer-facing skills

Stakeholder management

Problem-solving

Technical knowledge

Communication skills

Job description

We're seeking a technically-minded Client Partner who can confidently engage IT and business teams, translate customer needs into clear technical priorities and own the relationship end-to-end. If you're a strategic thinker who thrives at the intersection of product, tech and customer success, this is for you. You'll begin as an individual contributor collaborating with delivery and development teams. A regional Solution Architect will support you, but you'll own the customer relationship and delivery outcomes. You'll manage project delivery, oversee go-live and potentially lead post-sales CS efforts if you're eager to take that on. Where you are located Anywhere in the UK or Europe; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel required).

What the role offers

• Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs.
• Engage with technical stakeholders (e.g. Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements.
• Drive delivery for large enterprise customers.
• Lead discovery sessions, support UAT and manage go-live activities.
• Ensure customers realize full platform value post-launch.
• Orchestrate internal teams (PMs, Dev, SA and CS) to deliver customer outcomes.
• Excellent customer-facing and stakeholder management skills with proven ability to instill confidence with technical audiences.
• Strong experience in digital or IT transformation projects.
• Tech-savvy and solution-oriented, comfortable navigating complexity without being a developer.
• Proven ability to manage large complex enterprise projects.
• Strong communication skills, emotional intelligence and ability to bridge business and technical perspectives.
• Experience in Field Service Management (FSM), Telecom or Utilities is a plus but not required.

Own customer success. Deliver outcomes. Be the reason they thrive.

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service and provide us reliable phone and internet connectivity. As entrepreneurs, we have considered solving their problems and making them more productive. If you are still reading and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce. At Zinier we are on a mission to enable these 2.7 B Deskless Workers to achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field. We are a remote‑first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and we are backed by leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.