Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Tendring; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional retailer in England is seeking a Customer Service Assistant to deliver high standards of customer service and engage with the local community. The ideal candidate will be friendly, reliable, and self-motivated, with effective communication skills. This position offers diverse benefits, including holiday entitlement, discounts, and flexibility in shift patterns to accommodate personal commitments.

Benefits

20% discount in food stores

22 days holiday plus bank holiday entitlement

5% employer pension contribution

Death in service benefit

Enhanced family leave arrangements

Opportunities for growth with training programmes

Financial wellbeing support

Access to Cycle To Work and Rental Deposit Scheme

Employee Recognition Scheme

Free remote GP service

Responsibilities

• Support delivery of high standards of customer service.
• Engage with the local community.
• Work as part of a diverse team.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Education

Basic level of numeracy, literacy, and IT skills

Job description

Overview

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Key Qualities

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt

Skills and Experience

• Have a basic level of numeracy, literacy, and IT skills
• Competitive rates of pay

Benefits

• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

Enhanced on statutory terms, subject to service criteria.

East of England Co‑op