Part Time Customer Service Advisor

Ee; Cramlington; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider is seeking part-time Customer Service Technical Agents in Cramlington. In this role, you will assist customers with broadband-related queries over the phone, providing support for both simple and complex technical issues. The position offers a starting salary of £13,379.73 with increases based on tenure, plus additional benefits including health services and career development opportunities. Flexibility in scheduling is supported, making it suitable for diverse lifestyles.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental

Qualifications

• Naturally helpful and calm temperament.
• Ability to build relationships with customers.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support for various broadband issues.
• Train to improve technical skills as needed.

Skills

Problem solving

Technical aptitude

Customer service

Communication

Job description

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Part time: 20 or 25 hours per week
Salary:£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses
Hourly rate:£12.82 per hour rising to £13.12 per hour at 8 months in role

Start date: February 2026

Set Shift Pattern:

• Mon: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
• Tues: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
• Wed: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
• Thur: Off
• Fri: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
• Sat: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
• Sun: Off

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in EE Gosforth. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?