Restaurant Customer Advisor

Dobbies Garden Centres Ltd.; Prestwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer is seeking a Restaurant Customer Advisor to enhance customer experiences. This role involves providing excellent service, driving sales, and maintaining store quality. The ideal candidate will have hospitality experience and a passion for working in a fast-paced environment. Benefits include generous annual leave, significant employee discounts, and access to development resources. Join a diverse team dedicated to ensuring customer satisfaction.

Benefits

Generous annual leave

50% discount in Restaurants

Access to mental health support

Employee development programs

Thriving work culture

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Passion for delivering excellent customer experiences.
• Eagerness to learn new skills and gain experiences.

Responsibilities

• Provide great customer service through assistance with transactions.
• Drive sales by promoting Dobbies Club membership benefits.
• Assist customers with product knowledge and dietary requirements.
• Maintain cleanliness and upkeep of the store.
• Work across various areas of the store as needed.

Skills

Customer service

Product knowledge

Teamwork

Ability to work in a fast-paced environment

Job description

Restaurant Customer Advisor

Dobbies Ponteland Street House Farm, Newcastle Upon Tyne, Tyne and Wear, NE20 9BT. At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Dobbies’ passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Responsibilities & Qualifications

• Giving great customer service by helping customers with various transactions across the store.
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements.
• Working with your team to maintain the cleanliness and upkeep of your store.
• You will also work on the shopfloor and other areas of the store as and when required – this may include working stock, cash handling, till work, take‑to‑car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience. You have a passion for delivering a great customer experience, serving everyone with a smile.
• Experience within a customer‑facing role and have a passion for working within hospitality.
• You work well within a team, build relationships and have fun, whilst celebrating success.
• You show up to work on time, are well presented, and bring your can‑do and hardworking attitude along with you.
• You are eager to learn new skills and gain new experiences.
• You flourish in a busy, fast‑paced environment.
• Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

Benefits

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future, and financial advice.
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers.