Customer Relations Specialist – Complaints & Data (Hybrid)

First Central; Haywards Heath; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading insurance provider is looking for a Customer Relations Administrator to support the customer team in Haywards Heath or Salford Quays. Responsibilities include managing incoming work, liaising with stakeholders, and ensuring compliance with standards. The ideal candidate should have administrative experience, strong communication skills, and knowledge of the motor insurance industry. The role offers flexibility with a hybrid working model after a probation period.

Benefits

Flexible working hours

Supportive work environment

Career development opportunities

Qualifications

• Experience in Customer Relations environment.
• Basic understanding of motor insurance.
• Knowledge of complaint handling practices.

Responsibilities

• Logging, triaging, and allocating incoming work.
• Liaising with Financial Ombudsman and management teams.
• Providing feedback for data analysis in Customer Relations.

Skills

Problem-solving

Clear communication

Analytical

Time Management

Education

Experience in an administrative role

Previous experience in motor insurance

Tools

Microsoft Office

Job description

A leading insurance provider is looking for a Customer Relations Administrator to support the customer team in Haywards Heath or Salford Quays. Responsibilities include managing incoming work, liaising with stakeholders, and ensuring compliance with standards. The ideal candidate should have administrative experience, strong communication skills, and knowledge of the motor insurance industry. The role offers flexibility with a hybrid working model after a probation period.