Retail Sportsbook Customer Service Manager

Entain plc; Ripon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company in Ripon seeks a Retail Customer Service Manager to deliver exceptional customer service and contribute to a dynamic team. You will handle customer transactions, ensure safety in gambling practices, and maintain high shop standards. The role involves a typical rota of 16 hours a week, varying shifts, and responsibilities include opening and closing the shop. If you have a passion for sports and customer service, this is your opportunity!

Qualifications

• Passion for sports and customer service.
• Ability to handle complaints empathetically.
• Must be a key holder responsible for shop opening/closing.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns.

Skills

Customer service

Empathy

Problem-solving

Cash handling

Job description

A leading betting company in Ripon seeks a Retail Customer Service Manager to deliver exceptional customer service and contribute to a dynamic team. You will handle customer transactions, ensure safety in gambling practices, and maintain high shop standards. The role involves a typical rota of 16 hours a week, varying shifts, and responsibilities include opening and closing the shop. If you have a passion for sports and customer service, this is your opportunity!