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Job Title: Business Analyst

Location: Remote, UK

Reports to: Senior Business Analyst

The Opportunity:

To support product deployment projects working with the Project Management Team, Implementation Team, Partnership Team and our customers. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions as part of the deployment and delivery process and large-scale changes to existing accounts. To act as a core point of contact for the deployment project ensuring customer leads are fully supported and guided throughout the implementation.

Your Responsibilities:

• Perform product specific system configuration and data set-up on the test and live environments when required.
• Take a comprehensive handover from the Sales team, Partnership Management Team and PMO to assess and scope deployment and managed service projects.
• Ensure appropriate project documents are produced using agreed templates and properly version controlled and filed.
• Report overall progress against the plan on a regular basis both to the customer and internally.
• Negotiate with, liaise with, co-ordinate and monitor the activities of customer stakeholders as appropriate to ensure all projects are implemented in a timely manner, to a high quality and to agreed standards.
• Ensure that all project activity is fully documented and effectively handed over to the Partnership Team and Support Team at project closure.
• Identify potential risks in the overall project plan, design and implementation method and to propose pragmatic solutions to minimise or remove risks.
• Identify conflicting priorities and propose appropriate action to deliver the business analysis part of the project.
• Develop and maintain effective communication with staff, colleagues and external contacts at all levels.
• Maintain knowledge to be able to communicate technical concepts to both technical and non-technical customers.
• Maintain knowledge of all product feature functionality to enable effective presentations during deployments.
• Perform quality assurance on the test and live environments, assist with user acceptance testing.
• Communicate key insights and findings to the Product Management team, when applicable.
• Leading ongoing reviews of business processes and developing optimisation strategies with and for customers.
• Stay up to date on the latest process and IT advancements to automate and modernise systems.
• Perform requirements gathering and analysis; documenting and communicating the results of your efforts.
• Effectively communicating insights and plans to cross-functional team members and management.
• Gather critical information from meetings with various stakeholders and producing useful analysis and solutions.
• Provide training and coaching to customers.
• Provide training, coaching, and guidance to junior staff.
• Ensure solutions meet business needs and requirements, serving as a liaison between stakeholders and users.

Why work for us?

VitalHub UK Limited (VHUK) is a leading provider of Healthcare IT solutions, dedicated to supporting the NHS and healthcare markets in the Middle East and Australia. With a rich portfolio of merged companies, we aim to enhance patient care through innovative technology.

What do we offer?

• Remote & flexible working
• Support to grow through professional learning & development courses!
• Employee Assistance Programme
• Inclusive approach to Diversity, Equity & Inclusion
• Events – networking and social
• PDP – progression & internal career opportunities
• Death in Service
• Experience of supporting complex projects
• Experience of participating in digital transformation projects
• Experience of change management
• Experience of working with multi-disciplinary teams, across organisational boundaries
• Knowledge and understanding of the NHS or social care and the challenges facing services

As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub.

• Seniority level
  Associate

• Employment type
  Full-time

• Job function
  Research, Analyst, and Information Technology
• Industries
  Hospitals and Health Care

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