Operations Manager - Telford

Balfour Beatty; Telford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join Balfour Beatty as an Operations Manager and lead the delivery of vital infrastructure projects. You'll be responsible for managing operations, ensuring client satisfaction, and maintaining high standards of service while fostering a culture of compliance and pride within your team. Enjoy flexible working arrangements and a comprehensive benefits package.

Benefits

Smart working with up to 40% remote

25 days paid annual leave

Family friendly policies

Pension and share incentive plan

Qualifications

• Experience in Civils and Highways required.
• Strong operational leadership skills.
• Experience in resource management.

Responsibilities

• Accountable for end-to-end delivery of operations.
• Manage client relationships and supply chain.
• Ensure compliance with health and safety standards.

Skills

Operational leadership

Customer satisfaction

Interpersonal skills

Organizational skills

Education

Technical qualification in Civils and Highways

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About the role

Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Living Places team as a Operations Manager, you'll work with true experts who'll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability, and we'll help you take it much, much further.

Accountable for the end to end delivery of reactive/revenue related operations, ensuring that the service is resourced appropriately to meet the contractual requirements. Responsible for all aspects of delivery of reactive, revenue related task orders in line with budget expectations, required quality standards to clients timescales. Responsible for building effective relationships with the client team and supply chain whilst ensuring that budgets, resources and strategies are in place to ensure long profitability and expansion of the contract.

What you'll be doing

• Providing technical expertise and support the team, creating value added solutions. Ensure compliance with all statutory and company procedures, health and safety specifically.
• Ensuring that the service if effectively resourced at all times to meet workload demand.
• Ensure efficient management and use of resource, employees, fleet, plant, suppliers and subcontractors.
• Provide information to the client, operational/Business Managers as required.
• Review performance programme and working towards long term solutions for repetitive problems.
• Contribute of setting of budgets and forecasting to ensure consistent, challenging but deliverable approach adopted.
• Manage the framework operational performance to meet financial targets providing proactive contribution into the month end process.
• Understand and meet client requirements, utilising feedback to enhance service delivery.
• Maintain a framework for performance management, succession planning and the development of people with the team.
• Coach and mentor key operational team members.
• Create a culture within the operational team based on compliance, pride and ownership.

Who we're looking for

• Appropriate Civils and Highways experience coupled with technical qualification.
• Highly motivated to deliver customer satisfaction.
• Demonstrate strong operational leadership skills that will inspire the team to succeed.
• Experience in the efficient and effective management of resources.
• Commercial Awareness - understand cost of doing business.
• Understanding programme and planning principals.
• Good interpersonal and communication skills, providing clear directions to the operational team.
• Excellent organisational skills.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [e-mail]