Contact Center Manager jobs in United Kingdom

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

• Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
• Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
• Manage complex orders, including export documentation and certifications
• Contribute to projects such as Salesforce implementation, new product launches, and process improvements
• Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
• Build strong customer relationships, providing technical guidance where appropriate
• Maintain accurate customer records and documentation

• Proven experience in a customer service role, ideally in a manufacturing or export environment
• Fluency in German is highly desirable
• Knowledge of export processes/documentation and/or purchasing is advantageous
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks while maintaining attention to detail
• Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
• A proactive team player with a positive and flexible approach

• Fixed-term contract for approx. 14 months
• Competitive salary of £28,500
• Opportunity to join a well-established, global company
• Be part of a supportive, dynamic, and multilingual team
• Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.

To apply, please send your CV to Sue Ross Recruitment. We look forward to helping you take the next step in your career.