Customer Service Advisor

Blue Octopus Recruitment Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to join their Westminster Gas team. This role involves managing appointments, communicating with various stakeholders, and ensuring customer satisfaction. Candidates should have experience in social housing and scheduling, possess strong communication skills, and be passionate about service delivery. The position offers numerous benefits including profit share, flexible working, and extensive wellbeing support.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Flexible Working

Qualifications

• Experience in customer service and scheduling/planning.
• Ability to communicate effectively with different stakeholders.
• Strong written English skills.

Responsibilities

• Handle high volumes of calls and schedule appointments.
• Excel in dealing with residents through various communication methods.
• Schedule available operatives and subcontractors for jobs.

Skills

Communication skills

Project management skills

Computer skills

Basic building maintenance knowledge

Planning knowledge

Job description

Overview

Permanent – Full Time

We’re looking to recruit a Customer Service Advisor to join our Westminster Gas team based in Westminster, W9 2AR.

Responsibilities

• Handle high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
• Excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
• Using our in-house system, actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Qualifications

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.