Customer Service Representative UK

iRhythm Technologies Ltd; Bagshot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology company in Bagshot is seeking a dedicated Customer Care Representative to join their UK Operations Team. This full-time, on-site role involves providing high-quality customer service, managing inquiries, and utilizing Salesforce for patient interactions. Candidates should possess strong communication and data entry skills. Excellent benefits include Private Medical & Dental insurance, Pension Scheme, and more.

Benefits

Private Medical & Dental insurance

Pension Scheme

Employee Stock Purchase Plan

Life Assurance

Unlimited Access to Learning Platforms

Paid Holidays & Leave

Qualifications

• Demonstrated experience in delivering high-quality customer service via telephone and email.
• Strong verbal and written communication skills.
• Good time management skills and flexibility in work assignments.

Responsibilities

• Inbound and outbound phone calls to assist customers.
• Troubleshooting customer inquiries related to products and services.
• Maintaining compliance with patient data handling standards.

Skills

Customer service experience

Strong communication skills

Data entry skills

Problem-solving abilities

Team collaboration

Education

Secondary School and College qualifications preferred

Tools

Salesforce

MS Outlook

Excel

Word

Teams

SharePoint/OneDrive

Job description

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions.

Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.

We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role

We are recruiting a motivated Customer Care Representative to join our UK Operations Team.

Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.

We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.

Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey.

Responsibilities

• Inbound & Outbound Phone calls
• Salesforce ticket management
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offering

Customer Service Activities

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
• Utilize Salesforce tool to track patient and account interactions
• Previous customer service administration experience is highly preferred, specifically in a healthcare setting
• Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
• Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
• Adhere to corporate policy and compliance standards in handling patient data.

Work pattern

40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There\'s flexibility in choosing which days follow each schedule.

This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

About you

• Demonstrated experience in delivering high-quality customer service via telephone and email
• Strong verbal and written communication skills
• Strong IT/data entry skills
• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Ability to work in a team environment, supporting the objectives and goals of the organization
• Ability to lone work
• Good time management skills
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change
• Physical requirements include reaching, bending, and sitting, negligible lifting
• Degree not required, Secondary School and College qualifications preferred

Technical Skills Required

• MS Outlook, Word, Excel, Teams
• SharePoint/OneDrive
• Telephone Systems
• Good data entry skills
• Preferable experience in Salesforce but not required

What’s in it for you

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!