Customer Service Advisor

Talk Staff Group Ltd; Belper CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking Customer Service Agents in Belper. This role includes delivering exceptional service via phone and email with full training provided. The ideal candidate will have strong communication skills and a passion for customer service. The role offers a competitive salary of £12.93 per hour, with opportunities for permanent employment.

Benefits

Full training provided

Opportunity to become permanent

Bonus potential

Qualifications

• A passion for delivering excellent customer service.
• Ability to work independently and as part of a team.
• A positive, approachable, and motivated attitude.

Responsibilities

• Deliver a professional and friendly service to customers.
• Ensure all queries are handled in line with company policies.
• Book engineer visits via web-based systems.
• Work collaboratively with colleagues for a seamless experience.

Skills

Excellent customer service

Strong interpersonal skills

Communication skills

Confidence with Microsoft applications

Flexible learning attitude

Job description

Overview

We are currently recruiting multiple Customer Service Agents to join a large, fast-paced organisation that offers meaningful progression and a supportive, team-focused environment. This is an exciting opportunity to develop your career in a customer-focused role where full training will be provided and the opportunity to become permanent.

Essentials

• A passion for delivering excellent customer service
• Strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Confidence in using Microsoft applications and web-based platforms
• Flexibility to learn new skills and adapt to business requirements
• A positive, approachable, and motivated attitude

Responsibilities

• Deliver a professional and friendly service to customers via telephone and email, live chat and What’s app
• Ensure all queries are handled in line with company policies and procedures
• Book engineer visits web-based systems
• Follow all set processes and achieve performance targets
• Offer value-added products and solutions to meet customer requirements
• Work collaboratively with colleagues to ensure a seamless customer experience

What’s in it for you

• Salary: £12.93per hour + bonus
• Hours: 39.5 per week, Shifts between 8am and 6pm Monday to Friday predominantly, 1 in 3 Saturdays, 1 in 6 Sundays (rota-based)
• Full training provided and opportunity to become a permanent member of staff

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

01773 828 326