Contact Center Manager à Grande-Bretagne

Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business?

As a Customer Support Executive, you will be dealing with inbound and outbound enquires through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation.

This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking.

This is an onsite position, where you will be in the office 5 days per week.

• Making inbound and outbound B2B calls, to industry partners
• Building long lasting relationships with your customer base
• Processing orders and payments, dealing with general enquiries, onboarding new customers
• Renewing and upselling on existing agreements
• Liaise with other departments as required

• The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
• Contacting customers via the phone and email
• Upselling additional products to your customers as you identify the opportunity
• Maintain high levels of service and brand awareness

• Salary £28,000
• Christmas Shutdown
• Flexible hours – no core hours
• Free parking worth £2,000 per year
• Team incentives and rewards
• Enhanced Parental Leave
• Enhanced Sick Leave
• Enhanced Pension
• Healthcare and Dental plan

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While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.