Bilingual Customer Service Specialist

ZipRecruiter; Sheffield; On-site; GBP 28,000 - 33,000; Full time

Job summary

A global manufacturing specialist is seeking a Customer Service Specialist for a fixed-term contract in Sheffield. You will manage customer queries, process orders, and liaise with multiple departments to ensure customer satisfaction. Ideal candidates have experience in customer service, preferably in manufacturing, and fluency in German is highly desirable. This role offers a competitive salary of £28,500 and the chance to work in a dynamic, multilingual environment.

Qualifications

• Proven experience in a customer service role, ideally in a manufacturing or export environment.
• Fluency in German is highly desirable.
• Knowledge of export processes/documentation and/or purchasing is advantageous.

Responsibilities

• Process sales orders accurately and in a timely manner.
• Handle a wide range of customer queries and resolve complaints.
• Manage complex orders, including export documentation.

Skills

Customer service experience

Fluency in German

Problem-solving skills

CRM systems experience

Tools

Salesforce

Microsoft Office

Job description

Overview

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

Responsibilities

• Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
• Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
• Manage complex orders, including export documentation and certifications
• Contribute to projects such as Salesforce implementation, new product launches, and process improvements
• Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
• Build strong customer relationships, providing technical guidance where appropriate
• Maintain accurate customer records and documentation

Candidate Requirements

• Proven experience in a customer service role, ideally in a manufacturing or export environment
• Fluency in German is highly desirable
• Knowledge of export processes/documentation and/or purchasing is advantageous
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks while maintaining attention to detail
• Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
• A proactive team player with a positive and flexible approach

What’s On Offer

• Fixed-term contract for approx. 14 months
• Competitive salary of £28,500
• Opportunity to join a well-established, global company
• Be part of a supportive, dynamic, and multilingual team
• Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.

To apply, please send your CV to Sue Ross Recruitment. We look forward to helping you take the next step in your career.