Senior Client Services Manager

Home Group Limited; Torquay; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing support organization in Torquay is seeking a Senior Client Service Manager to lead a dedicated team. The role involves managing a 5-bed house and supporting customers with complex needs, ensuring high-quality, person-centered services. This position offers a competitive salary and excellent benefits, including paid volunteering time, health cash plan, and development opportunities.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching pension contributions

Career development

Supermarket discounts

Qualifications

• Experience in delivering support in a housing or care environment.
• Clear understanding of mental health and housing law.
• Ability to advocate for customers effectively.

Responsibilities

• Manage a motivated team to deliver high-quality services.
• Ensure Health and Safety checks are completed accurately.
• Manage contracts, budgets, and KPIs effectively.

Skills

People management

Understanding of mental health

Problem-solving

Adapting under pressure

Job description

Overview

Senior Client Service Manager

Torquay, Devon

Secondment (4 months), full time (37.5 hpw), Monday to Friday

Salary £31,150 pa plus on call shift payment of £14.30 per session and great benefits including Health Cash Plan

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As a Senior Client Services Manager in Torquay, you’ll lead one of our Devon Enhanced Community Recovery Service teams to deliver person centred housing related support and make it a Great Place to Work for our colleagues!

You’ll manage our 5-bed house, helping support customers with complex mental health issues develop their skills and achieve independence. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the10thBest place in the UK for Wellbeing

Typical day as a Senior Client Service Manager

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contract, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contract, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

You have

• A calm, flexible and creative approach to problem solving.
• The ability to make decisions under pressure, in line with policy and procedure.
• The understanding of where our customers are in their life and have the passion to advocate for them.
• Experience of people management and delivering support in a housing or care environment
• Clear understanding of mental health and housing law.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)
• This is a service-based role and you will spend your time on site in Exeter, with occasional travel elsewhere.
• Able to use technology for Microsoft Office, and internal applications, strong written language skills and attention to detail.
• You’ll need an Enhanced DBS check done and we pay for that.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out aboutus and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. You can even learn more aboutourbenefitson our website.

Finally, do let us know if there’s anything we can do, to help you shine in our process at [e-mail]

South West Supported Portfolio 2