Customer Care Manager

Know How Resourcing; Exeter; On-site; GBP 36,000; Full time

Job summary

A leading supplier of home interiors in Exeter is seeking a Customer Care Manager to ensure exceptional customer experiences and manage a dedicated team. This role involves resolving customer queries, overseeing after-sales, and liaising with various stakeholders. The ideal candidate has a strong background in customer service management, particularly in kitchens and bedrooms. Competitive salary of up to £36,000 DOE offered.

Benefits

Competitive salary

Career development opportunities

Supportive team environment

Qualifications

• Proven experience in customer service management.
• Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).
• Excellent communication, leadership, and problem-solving skills.
• Organised, resilient, and able to handle a fast-paced environment.
• A customer-first mindset with strong attention to detail.

Responsibilities

• Lead and manage the customer care team to deliver outstanding service.
• Handle escalated customer queries and resolve issues efficiently.
• Oversee after-sales service, ensuring installations meet the highest standards.
• Liaise with internal departments, contractors, and suppliers.
• Monitor performance metrics and implement improvements.
• Build long-term customer relationships to support repeat business and brand reputation.

Skills

Customer service management

Leadership

Communication skills

Problem-solving

Attention to detail

Job description

Overview

Job Title: Customer Care Manager - Fitted Kitchens & Bedrooms

Location: Exeter
Salary: £36,000 DOE
Industry: Fitted Kitchens & Bedrooms - Supplier

About the Role

We're working with a leading supplier of fitted kitchens and bedrooms who are looking for a dedicated Customer Care Manager to join their team in Exeter. You'll be responsible for ensuring an exceptional customer experience, managing a small team, and being the key link between customers, installers, and the wider business.

Responsibilities

• Lead and manage the customer care team to deliver outstanding service.
• Handle escalated customer queries and resolve issues efficiently.
• Oversee after-sales service, ensuring installations meet the highest standards.
• Liaise with internal departments, contractors, and suppliers.
• Monitor performance metrics and implement improvements.
• Build long-term customer relationships to support repeat business and brand reputation.

Qualifications

• Proven experience in customer service management.
• Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).
• Excellent communication, leadership, and problem-solving skills.
• Organised, resilient, and able to handle a fast-paced environment.
• A customer-first mindset with strong attention to detail.

What99s on Offer

• Competitive salary - up to £36,000 DOE
• Career development opportunities
• Join a respected and growing supplier in the home interiors sector
• Friendly, supportive team environment