Customer Service Specialist

Tate; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading provider of customer service solutions in London is seeking Customer Service Specialists for a temporary role. The position involves supporting customer inquiries related to parking enforcement. Candidates should have strong communication skills and the ability to work effectively both in a team and independently. This is a two-month on-site position with potential for extension.

Qualifications

• Ability to work well in a team and independently.
• Excellent written and verbal communication skills.
• Focus on issue resolution and maximizing customer satisfaction.

Responsibilities

• Support the Customer Service Manager with parking correspondence and calls.
• Handle customer inquiries quickly and efficiently.
• Advise the public on payment, appeal methods, and enforcement actions.

Skills

Teamwork

Communication skills

Issue resolution

Computer literacy

Administrative skills

Tools

Microsoft Office

Job description

Overview

Customer Service Specialist

Location: Catford

Salary: £28,000

Contract: 5x days on site • Two month temporary role

We're looking for several Customer Service temps to support with a project for our client who is one of the leading providers of parking enforcement services. This is a two month Temporary position that could be extended. This is a fantastic opportunity for a Customer Service Officer to join a Customer Service team.

What you'll be doing

• Supporting the Customer Service Manager in the processing, maintaining and updating of parking correspondence, calls, permits and notices.
• Ensuring customer enquiries are handled quickly and efficiently
• Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle.

What you'll need

• Ability to work well in a team and independently when necessary
• Excellent communication skills both written and verbal
• Focus on issue resolution and maximising customer satisfaction
• High level of computer literacy in Microsoft Office, including Word, Excel and Outlook
• Effective written and verbal communication skills
• Strong administrative skills

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.