Remote Senior Customer Service Advisor

ESSENTIAL EMPLOYMENT LTD; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment business in London seeks a Senior Customer Service Advisor for a temporary full-time position, offering £16.37 per hour. In this role, you will provide advice on housing management issues, handle tenancy queries, and collaborate with teams to ensure efficient resolutions. Strong customer service skills are necessary. Interested candidates should email their CV referencing the job role.

Qualifications

• Experience in customer service roles.
• Ability to handle queries efficiently.
• Comfortable using software for managing interactions.

Responsibilities

• Provide advice on housing management issues.
• Triage housing advice queries appropriately.
• Collaborate with teams for positive outcomes.

Skills

Customer service

Communication

Problem-solving

Tools

MRI Orchard

Job description

Overview

Senior Customer Service Advisor needed Paying £16.37 per hr ref 5276754

Full time hours on a temporary basis

Key Responsibilities

• Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
• Triage housing advice queries and complete duty referrals where appropriate.
• Use MRI Orchard to manage customer interactions and maintain accurate records.
• Ensure queries are resolved efficiently and in line with housing policies and procedures.
• Work collaboratively with internal teams and external partners to support positive outcomes for residents.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared