Customer Service Advisor - Milton Keyne

Reed Talent Solutions; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A staffing agency is seeking Customer Service Advisors for Royal Mail’s contact centres in Milton Keynes. This temporary role offers £12.97 per hour and involves providing solutions for customer inquiries through phone and email. Ideal candidates will be resilient and passionate about customer service. Hours are approximately 37.5 hours per week, with a supportive team culture.

Qualifications

• Proven record in a fast-paced customer service environment.
• Ability to handle complaints professionally and with resilience.
• Good level of spoken English.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service.

Skills

Customer experience focus

Resilience

Flexible and adaptable

Strong communication skills

Tools

Email software

Spreadsheet software

Word processing software

Job description

Overview

Customer Service Advisors wanted! Angard Staffing provides Customer Service Advisors to Royal Mail’s contact centres across the UK. We are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Milton Keynes.

Role: Customer Service Advisor

Location: Parcelforce Customer Experience, Magnitude 314, Magna Park, Milton Keynes, MK17 8EW

Start Dates: 06/10/2025 and 27/10/2025

Pay Rate: £12.97 per hour

Contract: Temporary (up to 12 weeks, with potential extension)

Hours: Around 37.5 hours per week, Mon-Fri between 08:00 and 18:00

Annual leave: Annual leave is not permitted during the first two weeks of training; minimal annual leave after this may be authorised if pre-booked but cannot be guaranteed.

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution and accurate data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive; self-motivated to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential; strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?