Customer Service Advisor

Rapier Employment; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading agency in logistics seeks CUSTOMER SERVICE ADVISERS in Birmingham. No prior experience is necessary; the role includes supporting clients in the hospitality industry. Ideal for those with strong interpersonal skills and a willingness to learn. Benefits include competitive pay and the potential for a permanent position.

Benefits

Free parking

Tea and coffee provided

Team-building events

30 days annual leave pro-rata

Training provided

Qualifications

• No previous experience required; must have a stable work or education history.
• Computer literacy is essential.
• Good level of spoken and written English is mandatory.

Responsibilities

• Liaising with clients and site leads in the hospitality sector.
• Providing customer support, handling complaints and feedback.
• Maintaining a good telephone manner.

Skills

Customer service skills

Telephone manner

Microsoft Excel proficiency

Friendly personality

Strong spoken and written English

Job description

Overview

Call OI2I 227 8OO1 to apply for this role

We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46. This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.

You must be willing to work within the alcohol industry to be suitable for this role.

Responsibilities

• Working as part of a team, liaising with established prestigious UK clients and hospitality site leads such as hotel, bar, and restaurant managers.
• Providing customer support including delivery updates, problem-solving, feedback, complaint handling, shortages, and damages.
• Maintaining a good telephone manner and friendly personality; computer literate.

Qualifications and Experience

• No previous experience required; company is looking for the right personality. A stable work or education history is essential.
• Previous customer service, high-end retail, or hospitality experience would be an advantage.
• Computer literacy and proficiency with Microsoft Excel.
• Strong spoken and written English skills; good telephone manner; friendly personality.

Hours of Work

• Day shifts (various, details provided over the phone).
• Monday to Friday.
• 30 minute unpaid lunch break.
• 40 hours paid per week.

Salary

• £12.21 per hour, rising to £12.50 per hour after 12 weeks.
• Weekly pay (every Friday).

Additional Benefits

• Free parking along with free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organised by the office social committee.
• Immediate start, ongoing work and potential progression within a global logistics company.
• Training provided and a relaxed dress code.
• 30 days annual leave pro-rata once on a permanent contract.

Requirements

• Computer literate (you will be operating various in-house systems).
• Proficient with Microsoft Excel.
• Strong work history.
• Good level of speaking/reading/writing in English.
• Good telephone manner and friendly personality.
• Ability to travel to Hams Hall (public transport is very limited).

How to Apply

If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below.

Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.

www.rapieremployment.co.uk