Customer Care Representative

ZipRecruiter; City Of London; On-site; GBP 35,000; Full time

Job summary

A leading co-living company in London seeks a Community & Building Manager to enhance tenant experiences and foster community engagement. The role involves maintaining high standards across multiple sites, organizing creative events, and being a supportive presence for residents. Ideal for candidates with backgrounds in hospitality or customer service who thrive in dynamic environments.

Benefits

Career Progression

Training and Upskilling

Dynamic Work Environment

Qualifications

• No previous property management experience required.
• Engaging and personable.
• Comfortable working independently.

Responsibilities

• Carry out checks on building maintenance and cleanliness.
• Be present onsite for tenants and solve issues.
• Organize community-building events.

Skills

Hospitality Background

Customer Service Skills

Problem-Solving

Creativity

Organizational Skills

Job description

Overview

Job Description

Community & Building Manager

Camden & Bermondsey

Monday – Friday, 9am – 6pm

Full-time

£35,000

Do you love creating memorable experiences, building relationships, and making people feel at home?

Are you someone who can think on your feet, solve problems quickly, and keep things running smoothly with a smile?

Swoop Recruitment is proud to partner with a prestigious London-based co-living company that’s redefining modern luxury living. We’re on the lookout for a Community & Building Manager - a people-first professional who will be the friendly, reliable face of two boutique co-living sites (c. 60 apartments total) across Camden and Bermondsey.

Responsibilities

This is a hands-on, -facing role that blends hospitality, community, and property care. No two days will be the same; you’ll move between beautiful sites and become the go-to person for tenants.

• Building Care: Carrying out checks, making sure contractors and cleaners deliver high standards, and ensuring everything is running smoothly.
• Experience: Being present onsite, approachable, and available - solving day-to-day issues quickly and professionally.
• Community Building: Organising quarterly events with your own creative spin to bring tenants together and cultivate a sense of community.
• Agility: Supporting lettings with viewings when needed, and handling unexpected challenges with confidence.
• Flexibility: Splitting time between Camden (2 days), Bermondsey (2 days), and weekly inspections elsewhere in the portfolio (1 day).

What We’re Looking For

You don’t need previous property management experience - this role is perfect for someone from a hospitality, events, property, or customer service background who loves working with people and takes pride in making things happen.

We’d love to hear from you if you are:

• Well-spoken, engaging, and naturally personable.
• Reliable, organised, and comfortable working independently.
• Confident solving problems and thinking on your feet.
• Creative, with ideas for fun, engaging community events.
• Happy to move between sites and adapt to a fast-paced environment.

Why Join This Team?

• Career Progression – Training, upskilling, and long-term career opportunities.
• Prestige Brand – Work for a premium co-living company setting new standards in London.
• Community Impact – Play a key role in creating vibrant, connected communities.
• Variety & Autonomy – A dynamic role where you’re trusted to make an impact every day.

If you’re passionate about people, thrive in dynamic environments, and want to be part of a forward-thinking co-living brand, this could be the perfect role for you.