Customer Support Representative

ZipRecruiter; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is looking for confident individuals for customer service roles in Cherrywood, Dublin. This position supports our life and pension customers, where the ideal candidate will provide support over the phone. Strong English skills and adaptability in a fast-paced environment are essential. The role offers competitive pay, benefits, and opportunities for professional growth.

Benefits

Competitive salary

Annual performance-related bonus

25 days paid holiday plus bank holidays

Discounts on Aviva products

Generous pension scheme

Full training programme

Qualifications

• Experience in a customer service environment.
• Ability to learn multiple systems and be proficient with them.
• Strong verbal and written English skills.

Responsibilities

• Assist customers and brokers with life and pension queries.
• Provide high-quality service as the first point of contact.

Skills

Customer service skills

Technical learning aptitude

Fluency in English

Adaptability

Job description

Overview

Cherrywood, Dublin 18. Start Date 11th November 2025. We’re growing our contact centre team in Cherrywood, Dublin 18 — and we’re looking for confident, engaging people to join us! We have permanent and 12 month fixed term contracts available, working thirty five hours per week. You will assist our customers and brokers with life and pension queries over the phone. Because this role supports our Irish Life & Pension customers, strong verbal and written English skills are important. At Aviva we see this role as one of the most important in our business because we are the first point of contact for our Brokers and Customers.

This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package. While this role is based in Cherrywood, in the greater Dublin area, it would also suit those with customer service skills living in Wicklow/Kildare/North Wexford. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS green line and 84a bus stop is one minute away).

Responsibilities

• Assist customers and brokers with life and pension queries over the phone.
• Be the first point of contact for our Brokers and Customers and provide consistent, high-quality service.

Requirements

• Experience in a customer service environment – if you enjoy building relationships and helping people, you’ll feel at home in our supportive customer service team.
• Good aptitude for technical learning and IT; there are several systems to learn and be proficient with.
• Verbal and written fluency in English is a must-have as this role deals with the Irish insurance Life & Pension market.
• Ability to adapt to change, working in a fast-paced environment.

Benefits

• Competitive salary with a transparent Step Pay Model, allowing you to increase your salary by meeting achievable and clearly signposted goals.
• Annual performance-related bonus and pay review.
• Paid holiday allowance of 25 days plus bank holidays; option to buy/sell up to 5 additional days.
• Weekends to spend with family and friends as this role is Monday – Friday.
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply).
• An active sports and social club.
• Generous defined contribution pension scheme.
• Flexible benefits to include a matching share save scheme and dental care schemes.
• A full training programme to support you in your journey to learn about our products and customers.

Equality and Working Culture

Aviva is for Everyone. Our policies and initiatives are shaping an environment where everyone feels welcome regardless of culture, marital status, maternity, or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

Application

We prefer all applications to be submitted online; however if you require an alternative method of applying, please contact (email address removed).