Italian Speaking Customer Service Agent

Michael Page; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an Italian speaking Customer Service Representative in London. In this hybrid role, you will manage customer orders and inquiries, ensuring satisfaction through effective communication. The ideal candidate should have relevant experience and attention to detail, offering a salary range of £30k-£35k with potential for permanency.

Qualifications

• Experience in an Italian speaking Customer Service position.
• Excellent attention to detail.
• Experience in processing orders.

Responsibilities

• Respond to customer inquiries in Italian and English via phone and email.
• Process orders accurately and efficiently.
• Handle complaints and provide effective solutions.

Skills

Customer relationship management

Bilingual in Italian and English

Attention to detail

Job description

Overview

You, an Italian speaking Customer Service Representative, will be the first point of contact in the after sales process for customers. You will process incoming customer orders and requests, from order receipt, through delivery to invoicing. You will be expected to have excellent customer relationship and communication skills and can engage with, and influence both external and internal customers and stakeholders. This is a hybrid role based in London.

Responsibilities

• Respond to customer inquiries in Italian and English via phone and email.
• Process orders accurately and efficiently, ensuring timely delivery of products.
• Handle complaints and provide effective solutions to maintain client satisfaction.
• Collaborate with internal teams to resolve customer issues and improve processes.
• Maintain up-to-date records of customer interactions in the company\'s database.
• Support the sales team with administrative tasks and customer follow-ups.
• Identify opportunities for process improvements to enhance service quality.
• Ensure compliance with company policies and industry standards.

Profile / Qualifications

• Experience in an Italian speaking Customer Service position
• Excellent attention to detail
• Experience in processing orders

Offer

You will be rewarded with a salary of 30k-35k with great scope to be made permanent