Customer Service Representative

ZipRecruiter; Cardiff; On-site; GBP 28,000; Full time

Job summary

A rapidly growing company in Cardiff is seeking a Customer Support Executive to enhance customer relationships and manage B2B inquiries. You will handle inbound and outbound communications, process orders, and upsell additional products. This role requires at least 18 months of experience in B2B customer service. A generous benefits package is available, including flexible working hours and free parking.

Benefits

Christmas Shutdown

Flexible hours

Free parking worth £2,000 per year

Team incentives and rewards

Enhanced Parental Leave

Enhanced Sick Leave

Enhanced Pension

Healthcare and Dental plan

Qualifications

• At least 18 months of experience in B2B customer service and managing customer accounts.
• Experience in upselling additional products as opportunities arise.
• Ability to maintain high levels of service and brand awareness.

Responsibilities

• Make inbound and outbound B2B calls to industry partners.
• Build long-lasting relationships with your customer base.
• Process orders and payments, deal with general inquiries, and onboard new customers.
• Renew and upsell on existing agreements.
• Liaise with other departments as required.

Skills

B2B customer service experience

Communication skills

Relationship building

Order processing

Job description

Overview

Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business?

As a Customer Support Executive, you will be dealing with inbound and outbound enquires through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation.

This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking.

This is an onsite position, where you will be in the office 5 days per week.

Responsibilities

• Making inbound and outbound B2B calls, to industry partners
• Building long lasting relationships with your customer base
• Processing orders and payments, dealing with general enquiries, onboarding new customers
• Renewing and upselling on existing agreements
• Liaise with other departments as required

Skills & experience

• The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
• Contacting customers via the phone and email
• Upselling additional products to your customers as you identify the opportunity
• Maintain high levels of service and brand awareness

Benefits

• Salary £28,000
• Christmas Shutdown
• Flexible hours – no core hours
• Free parking worth £2,000 per year
• Team incentives and rewards
• Enhanced Parental Leave
• Enhanced Sick Leave
• Enhanced Pension
• Healthcare and Dental plan

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While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.