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Customer Experience Lead: Finance Renewals & CRM
Job summary
A leading automotive retailer is seeking a Customer Experience Team Advisor in Sidcup. This role focuses on managing finance renewals and improving customer engagement throughout their ownership journey. The ideal candidate should have strong customer contact experience, excellent communication skills, and familiarity with CRM tools. The position offers a competitive salary, bonus potential, and 33 days of holiday annually, in a diverse and fulfilling team environment.
Benefits
Qualifications
- Strong background in customer contact.
- Excellent communication skills required.
- Experience with CRM tools is beneficial.
Responsibilities
- Manage finance renewals for customers.
- Engage with customers to enhance their ownership journey.
- Contribute to a diverse and fulfilling work environment.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.