Senior Client Advisor - Old Bond Street

Dolce & Gabbana; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion brand is seeking an experienced Client Advisor for their boutique in London. You will be responsible for providing excellent customer service, promoting products, and building long-term relationships with clients. The ideal candidate has a minimum of 3 years experience in luxury retail and possesses strong presentation and communication skills. This position offers a dynamic and customer-focused work environment.

Qualifications

• Minimum 3 years of relevant experience in luxury retail.
• Good customers focus with strong presentation, interpersonal and communication skills.
• Strong team player.

Responsibilities

• Tailor the client experience to elevate the brand impression.
• Promote and sell products by identifying international customers’ needs.
• Deliver outstanding customer service and build long-term relationships with customers.
• Monitor stock levels and support Sale Staff activities.

Skills

Fluency in English

Effective sale techniques

Strong presentation skills

Interpersonal skills

Self-motivation

Good customer focus

Job description

We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player

Location: London