Scotmid - Customer Service Assistant

Scotmid Food; Uphall; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community co-operative in Uphall is looking for a Customer Service Assistant to provide excellent service and maintain product availability. The role involves various tasks from stocking shelves to preparing food, requiring a flexible approach. Prior experience in retail is an advantage. This position offers competitive hourly rates and opportunities for career growth.

Qualifications

• Passion for customer service and excellent communication skills.
• Experience in a sales or retail environment is an advantage.
• Knowledge of food safety practices is beneficial.

Responsibilities

• Provide friendly, efficient service to customers.
• Maintain product availability by stocking shelves.
• Adhere to hygiene standards in all areas.
• Prepare and serve various products as required.
• Perform tasks such as lifting and cleaning.

Skills

Customer service

Communication skills

Enthusiasm

Job description

Overview

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

Responsibilities

• Provide friendly, efficient service to customers to ensure a great experience each visit.
• Maintain product availability by stocking shelves and merchandising to high standards.
• Adhere to first-class hygiene standards in all areas of store operation.
• Prepare and serve various products, which could include raw and cooked meat, alcohol, and foods containing allergens.
• Work on your feet for long periods and perform tasks such as lifting, carrying and other duties as required (e.g., stock merchandising and cleaning).

Qualifications and Experience

• Enthusiasm, a passion for customer service, and excellent communication skills.
• Training will be provided; experience in a sales or retail environment is an advantage.
• Previous knowledge of food safety practices is beneficial.

Benefits and Opportunities

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.